Q n A: The answers to life's toughest questions
How do I order a pedal?
Why it couldn't be simpler. Just head over to the Store, pick out the pedal you want and click the Add to Cart button. You can then checkout with PayPal or your preferred payment method and your pedal will ship ASAP.
You'll get an order conformation email shortly after you place your order, and a special email will be sent to you when your pedals ships out. It will have all the tracking info as well. JOY!
If something weird happened and you didn't get your tracking info, check your Spam or Junk Mail folder. For some reason that none of us here at Mr. Black can explain, tracking info sometimes goes to the Spam folder. Basically, if you're pedal shipped (and you received your order conformation email) tracking info was sent to you as well. Check that Spam/Junk folder.
How do I know if a pedal is in stock?
Another simple one: if you can add it to your cart, its in stock.
I live in Portland, can I pick up my order?
Sadly, No. We are a manufacturing facility, and as such, our insurance has specific prohibitions about retail operations and customer pick-up. I know, it sucks, but insurance is insurance and they set the rules on this one.
The good news is that if you are in Portland, shipping time is almost always 1-day. Often times, under 24 hours!
I'll be in Portland, OR. How about a shop tour or visit?
Just the same as in-shop order pick-up, we are a manufacturing facility, and as such, our insurance has specific prohibitions about retail operations, visits etc.
We also ask that you respect the privacy of our personnel and do not track us down on social media, or at our private residences/domiciles. I know this seems like common sense, but Jack has personally encountered this more times than he can remember. This type of behavior is disturbing and "creepy."
Should you see one of us out and about on the town, stopping to say "Hi" is welcomed and appreciated, but please respect our privacy and the privacy of others just as you would like your own respected. :)
Can I order a custom pedal or have modifications done to my pedal?
Sadly, no. We don't have the bandwidth to make one-off pedals or perform modifications of any type.
Modifications to our pedals VOIDS YOUR WARRANTY. Keep that in mind before you send your pedal off to that "internet mod guy" who will undoubtedly wreck your pedal.
Its a really a simple mod. Can you just make this little change for me?
While we really wish we could, we do not do mods of OF ANY TYPE to any of our production units. It would be totally rad if we could, but we simply wouldn't be able to meet our production demands and build the pedal that you want to have modded. If you really really just need it this certain way, and its *just a little change*, perhaps you need a different pedal. :)
What about headroom? Can I use Mr. Black on my synth/bass/active instrument?
All of our reverb pedals can handle up to a 3V peak-to-peak signal before the onset of clipping.
The Downward Spiral, DoubleChorus, GilaMondo, DeluxePlus, Shepard's End, SS-850, and the FwonkBeta can all handle the same 3V peak-to-peak signal and stay clean.
The Dark Echo can take up to about 4.5V peak-to-peak, and well, the ThunderClaw is SUPPOSED to distort.
All of our stereo pedals can handle a 3V peak-to-peak signal and stay clean as well.
While there isn't an established metric for "line level," it typically falls around 1V peak-to-peak. So unless your synth or guitar/bass is crazy high-output, you should be just fine.
What's is the difference between the SuperMoon Chrome and the SuperMoon Standard?
Basically, a lot.
The SuperMoon Chrome includes the following modifications and tweaks from the SuperMoon Standard:
- Additional early reverb reflections
- Brighter reverb voicing
- Full wet/dry mix control (100% wet capable)
- Extended decay time
- Enhanced Sway modulation
How come you don't have a "V2" of any pedal?
Well basically, my friend, we do it right the first time!
While declaring a "Version X" is super neato and cool, and "must be better than the Version (X-1)," we don't do things like that. Instead, we design it right the first time and deliver a damned fine pedal you can count on rather than a pedal that will be "updated" with the "newer better-er version" a few weeks/months/years down the line, leaving you bummed you have a Version 1.
So how long does shipping take?
Well that's a pretty broad question, don't you think? Generally, orders are processed the same day they are received and your pedal should ship out within 1 - 2 business days of your order. Sometimes, we can even get em out same day!
Most domestic (inside U.S.A.) orders arrive within 2 - 3 business days of shipping notification, and international (outside U.S.A.) orders arrive within 3 - 5 business days of shipping notification.
Wanna know more? Check out the Shipping page.
How do you ship orders?
All domestic orders are shipped via USPS Priority Mail, all international orders are shipped via USPS Express Mail. Every order includes tracking info via the USPS website.
We cannot make ANY exceptions at this time.
So do you ship internationally?
We sure do! Countries we can currently ship to are listed to select from in a drop-down menu during the checkout process. More info about shipping can be found on our Shipping Page.
If we can't currently ship to your country, please visit our Retailers Page to find a retailer near you, or contact your local guitar store and urge them to carry Mr. Black!
What is your return policy?
We're a small pedal company, not a rental agency.
We are not a**holes though, and if your Mr. Black pedal just won't work for you, you can return your pedal within seven days of purchase/delivery in its original packaging for a refund. Please read below:
- Due to many factors, a flat $25.00 restocking fee applies to each returned item.
- Shipping charges are non-refundable.
- Returned items must have been purchased from directly from us and delivered within the previous seven days.
- Returned items must be in "as-new" condition. Chips, scratches, stickers, applied velcro, missing knobs or anything that has changed since the pedal was brand new voids our return policy, but you can always flip it on the used market.
- An RMA# will be issued and must be referenced with return paperwork.
- All special editions, B-stock and clearance item sales are FINAL.
Please contact us within seven days of purchase/delivery using the Contact Form if you have questions or would like to coordinate your return.
An RMA# must be issued to complete your return & a flat $25.00 restocking fee applies to each returned item.
Please allow up to 7 business days from the arrival date of your package for approval and processing of your return, although we are usually . Depending on method of payment, your refund will arrive in your account in 1 - 5 business days.
How about endorsements?
Hell yeah we do endorsements!
You endorse us with a financial "donation," equal to the cost of the product you wish to endorse, and we'll endorse you with a product! Endorsement forms can be found by clicking the Add to Cart buttons on the product pages.
What about a discount?
Ahh discounts. Everybody wants em.
The best way to keep up on the keepings ups and ups keepings is to join the Black List. You'll be rubbing shoulders and elbows with the dignified and proud and you'll also be the first to know about exclusive deals, offers and promos. Its a good thing, really. Oh yeah, and its free too. How's that for a discount?
Also: discounts are NEVER retroactive. Ever.
My pedal doesn't work! Is it defective? What do I do?
While it is possible something happened during shipping, it is highly unlikely that there is anything wrong with your pedal. All pedals go through extensive checks/testing procedures during production, again during packaging and one more time before actual shipment. Trust us, your pedal was thoroughly tested and closely inspected before it left our shop. It's just how we do things.
If you are having trouble with your pedal, check your battery/power supply (you'd be shocked as to how many times we've had pedals come in with bad/dead batteries), patch cables and amplifier performance. 99.98% of all concerns are related to funky patch cables. 0.019% are dead batteries, and 0.001% are actually internal electrical faults within the pedal.
Still convinced something is wrong? Check our Warranty page first.
My pedal is noisy. Is it broken?
No, its not broken. There are bahgillions of reasons for noise to occur within a guitar signal chain and while our pedals boast really good signal to noise ratios, they aren't 50,000,000:1. A little hiss is normal, especially if you are running any kind of reverb into any kind of gain. We have observed a dirty AC30 to be the worst culprit. If your amp has an effects loop, try your pedal there and four days later, after you've recovered from three days of sleep deprivation and bloody finger-tips, we'll thank you for the gushing email.
Do you sell replacement parts?
Turns out we do. Genuine Mr. Black Replacement Parts are available here.
PLEASE NOTE: we do not offer ANY technical support for installation, application or use of replacement parts.