Shipping Info:

We take a lot of pride in fast fulfillment. Orders are generally processed the same business day that they are received and usually ship out within 1 - 2 business days, although sometimes we can get even em out same day!

We will always send you an email notifying you that your order has shipped, and if tracking is available, information will be included in your shipping notice.

Sometimes, spam filters send shipping notices to the junk mail folder. I wish I knew why, but we encourage you to give your junk mail folder a check if a few days have passed since you placed your order and you have not received your shipping/tracking notice.

PLEASE NOTE:  It can take up to 36 hours for your tracking information to propagate through the online tracking systems and show you exactly where your order is.

Domestic Freight:

Domestic orders are shipped via USPS (United States Postal Service) or UPS.

Loss coverage is a great thing to include with your order. While it is rare, things can happen during transit and losing your pedal to some oddball accident between our shop and your spot is a real drag. Knowing you're fully covered in the unlikely event of damage/theft/loss is certainly worth the few bucks it costs.

We currently offer three basic shipping insurance options/tiers:

• Free Shipping - no coverage
• $5.00 Saver - $100.00 coverage
• Priority & UPS - Full coverage (this is what you want)

If you need Signature Conformation, please reply to your Order Conformation email and let us know!

Export/International Freight:

International orders are shipped via your choice of USPS Express, UPS or DHL. Available shipping rates are calculated by the courier at the time of checkout and are displayed for your selection.

To determine if we can ship to your country, simply check to see if your country is listed during the checkout and shipping process. If your country is not listed as an available shipping option, please visit our Retailers page to find a retailer in or near your country.  If your local guitar shop doesn't carry Mr. Black, insist that they do!  We'll all be so much happier!

PLEASE NOTE:
ALL INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL CUSTOMS/IMPORT/VAT FEES AS DETERMINED BY YOUR LOCAL GOVERNMENT!
ALL CUSTOMS DOCUMENTATION REFLECT ACTUAL PURCHASE PRICE OF GOODS SHIPPED. MISREPRESENTATION OF VALUE IS FRAUD!

Warranty:

All Mr. Black pedals are guaranteed to be free from manufacturer defect for a minimum of 1 year from the date of purchase for the original purchasing agent ONLY. After that, should they ever malfunction, we can fix them a nominal bench fee, and factory service refreshes your warranty!!

Items covered by warranty:

• Electrical circuit
• All internal PCB assemblies
• LED indicator
• Footswitch
• Potentiometers

Items not covered by warranty:

• Powder-coat & finish
• Applied graphics
• Control knobs
• Screws
• Physical enclosure

A Few Notes:

• Please do not attempt to service or repair any Mr. Black pedal which is covered by our factory warranty. Any service performed outside of our factory will void your warranty!
• Please be careful when purchasing "barely used" pedals from Reverb, eBay, or Craigslist as used pedals are no longer covered by our factory warranty.
• Any modification to a pedal voids warranty.
• Disassembly/dissection (excluding battery service/replacement) voids warranty.
• We cannot service pedals that have been heavily modified (e.g. re-housed, extra switches added, etc.).
• For most of our pedals, you can expect about 120 - 150 minutes of operation from a brand-new premium 9V battery. We recommend Duracell brand 9V batteries for optimum performance.

If you have a malfunctioning pedal or have concerns about its operation, please review the following bullet points before requesting warranty service to be sure there isn't something obvious that was overlooked causing concern.  If so, it's okay.  It happens to the best of us!

Quick Troubleshooting Guide:

• Start with a very simple signal chain, using known-good ¼” mono instrument cables.
  Keep it simple and isolated by using only: Instrument à Mr. Black Pedal à Amplifier
• Ensure that the instrument is connected to the input jack(s) on the right side of the pedal, and the amplifier is connected to the output jack(s) on the left side of the pedal
• Ensure the pedal is receiving proper power from a regulated 9VDC power-supply, using a 2.1mm negative center-pin barrel connector, supplying at minimum of 100mA (most “pedal power supplies” meet this criteria; we recommend the 1spot power adapter)

Things to check/note first:

• Does the pedal pass signal in Bypass?
• Do(es) the LED indicator(s) turn on/off?
• Does the pedal pass dry signal when engaged?
• Do the controls make any changes to the effect when engaged?
• Does the symptom/concern present itself with multiple/different instruments?
• Does the symptom/concern present itself with multiple/different amplifiers?
• Does the symptom/concern present itself with different outlets on a multiple-outlet power supply (like the VooDoo Labs Pedal Power, or MXR Isobrick)?
• Does the symptom/concern present itself in more than one physical location? (E.g.: weird noise occurs at rehearsal facility, but not at home studio)

If you are still experiencing a concern, please use the contact form and let us know what's going on. We'll get back to you ASAP and if warranty service is required, we'll take care of you and get your pedal back in top-top shape before you know its even gone!
Typical warranty service time is 1 - 2 days, sometimes even same day.

Return Info/Terms of Service:

We are a small pedal company and due to many factors: a 15% restocking fee applies to each accepted returned item. We know this is not ideal, but it is the current reality of our shop. Some of our retailers are able to offer and accommodate more generous return policies, and we encourage you to purchase from them if our terms are unacceptable for you. Click HERE for a direct link to our Retailers page.

Details regarding returns:

• Any item seeking return must have been purchased directly from mrblackpedals.com
• Any item seeking return must have been delivered within the previous seven days.
• Any item seeking return must be in "As-New" condition! Chips, scratches, stickers, applied velcro, missing knobs or anything that has changed since the pedal was brand-new voids our return policy.
• Any item seeking return must be returned in its original, undamaged packaging, and must include all "case candy" (stickers, business cards, manuals, original shipping bag, etc.)
• Any approved return requires an RMA# which will be issued at the time of approval and must be referenced with return paperwork. Returns will not be processed without an accompanying RMA#.
• All shipping charges are non-refundable

Details regarding All-Sales-Final items:

• Any pedal listed as All-Sales-Final will be noted/detailed on the product page and is thus non-returnable.
• Any pedal sold at a discount is All-Sales-Final and thus non-returnable
• All special/limited editions are All-Sales-Final and thus non-returnable
• All B-stock and clearance/sale items are All-Sales-Final and thus non-returnable

Please contact us within seven days of purchase/delivery using the Contact Form if you have questions or would like to coordinate your return.

Please allow up to 7 business days from the arrival date of your package for approval and processing of your return, although it usually only takes a day or two.  Depending on method of payment, your refund will arrive in your account in 1 - 5 business days.