Service & Repairs
We support and service our products, even when abused and purchased second hand years down the line, but things get really complicated when unfamiliar hands get intimate with complex and sensitive electronics.
Sadly, there are MANY people who purchase pedals, then decide that they will modify the unit, or skip contacting us about a concern that they have, and attempt a "repair" themselves. This situation is very common and almost always results in a really broken pedal. To further complicate matters, we have observed a trend of people "fixing" their pedals and then selling the limping unit online to someone they don't know, passing the buck as it were.
If you purchased a used Mr. Black pedal and it is broken or not performing properly upon arrival, the best thing to do first is to contact the party who you purchased the pedal from and talk directly with them. If they are jerks/claim ignorance/skirt the issue, we can and will help you! We are experts on our products and know them inside and out.
Pedals which are out of warranty can almost always be serviced, repaired and brought back to life, and factory service refreshes the warranty on the unit!
To have your Mr. Black pedal inspected, serviced or repaired, please use the Contact Form to get in touch with us and obtain a Service Request Form, RMA# and co-ordinate your repair. Typical repair turn time is 1 - 2 days.
Non-Warranty Service and Repair Costs:
|Doomsticks I & II||$50.00*|
|Analog Chorus/Vibrato Deluxe||$150.00*|
*All non-warranty service renews our factory warranty and includes complimentary Priority return shipping in the continental USA; International return shipping carries an additional flat fee of $50.00USD.